What items are returnable?
- Items can be returned within 14 days of receipt.
- Must be in original condition: unwashed, unworn, and in the original packaging.
How do I return?
- Email us at sparkletotsuk@gmail.com with your order number and a note indicating that you wish to return the product(s).
- We will provide instructions on where to send the returned item.
How soon will I get my refund?
- Once your return is received and inspected, we’ll notify you by email.
- Refunds are processed back to the original payment method within 10 business days if approved.
What items are non-refundable?
- Holiday Items
- Final Sale/ Clearance & Sale Collection Items
- Swimwear
- Gift Cards
- Personalized/Customized Items
- Custom-made hats and headbands
Damaged Items:
- Report any damaged items within 3 days of receipt by emailing sparkletotsuk@gmail.com.
Return Charges:
- Return postage charges are the responsibility of the customer.
Still Have Questions?
- For further assistance, email us at sparkletotsuk@gmail.com with your full name and order number, and we’ll get back to you shortly.